FAQS
Find your answers here
DO YOU CUSTOMIZE LAMPSHADES?
Yes, custom made lampshades are our specialty. Browse our range of fabrics and models, select you style and size and leave the rest up to us!
CAN I USE MY OWN FABRIC?
You are welcome to use your own fabric (rather than select from our range). Please send an email to info@thelampshadeatelier.com with your request and we will get back to you.
CAN I ORDER A LAMPSHADE WITH A SPECIFIC SIZE?
If you don’t see something in the size or fabric you would like, please contact us at info@thelampshadeatelier.com and we will be delighted to help.
DOES MY LAMPSHADE COME WITH A SHADE CARRIER?
Yes, all our lampshades come with the correct lampshade carrier (EU/US) based on your selection.
WHAT HAPPENS AFTER I SUBMIT AN ORDER?
Once you submit your order, you will receive a confirmation email from us and we will start to work on your product. Please be aware that your purchase can take up 4 weeks to arrive to you.
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WHAT HAPPENS IF I MADE A MISTAKE WHEN I PLACED MY ORDER?
If you made a mistake placing your order, email us at info@thelampshadeatelier.com within 24hours after the order is placed with your order confirmation number. We are here to help and we will do our best to make things right.
HOW LONG WILL IT TAKE TO GET MY SHADES?
Because our shades are made to order they take 3-4 weeks to ship from the time to ordering. However we will always try to improve lead times when possible.
HOW DO I RETURN MY ITEM?
Unfortunately we do not accept any returns or refunds as all our products are bespoke and handmade. Please note that we do not provide a refund or exchange for a change of mind including if the product doesn’t match your decor, so please choose carefully.
Cancelations must be made within 24 hours after the order is placed. To initiate a cancellation please email us at info@thelampshadeatelier.com
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We inspect and package all our products with the appropriate wrappings to ensure its safety. While we take meticulous care in packaging and shipping your pieces, sometimes accidents happen along the way. If your product arrives damaged, please take a picture of it and send it to us at info@thelampshadeatelier.com within 24 hours and we will gladly remediate the issue as soon as possible.
Please note that all our products are handmade as such there may be slight variations between products.
HOW CAN I TAKE CARE OF MY LAMPSHADE?
With regards to care of your lampshade, it is advised not to place your lamp directly next to a window or in direct sunlight where extremes in temperature may affect the product. Take care also if your lampshade is in a room that experiences lots of humidity, for example a bathroom, or near a cooktop in a kitchen.
HOW DO I MEASURE THE DIAMETER OF THE LAMPSHADE AND BASE?
A general rule of thumb is the lampshade diameter should be wider than the widest part of the base and the height of the shade ½ the height of base; although this rule can be broken, and often is! Don’t stress, there are no rules, and sometimes you just have to follow your instinct.
To measure your lamp base, measure the widest part of the lamp base – straight across (diameter) not around (circumference). Then measure the height from the bottom of the base up to where the lampshade attaches to the base (just below the bulb).
If you are unsure about the size or shape of lampshade to choose, please email us at info@thelampshadeatelier.com for assistance.
WHAT BULB SHOULD I USE?
We advocate using LED as they are energy efficient. We adore "Warm White" bulbs as they emit a lovely light and create a cozy atmosphere. If however you are after a bulb for an office lamp, our choice would be "Cool White " as it is a brighter light.